FAQ - Windy City Smokeout (2024)

FAQ - Windy City Smokeout (1)

FAQ - Windy City Smokeout (2)

FAQ - Windy City Smokeout (3)

  • Wristbands
  • Wristband Registration
  • Vendor Inquiries
  • What’s Allowed and What’s Prohibited
  • Hours/Location/Box Office
  • How To Get Here
  • Health and Safety
  • Accessibility
  • Weather
  • Lost and Found

Wristbands

  • For any wristband issues, please email FrontGate Tickets at order-support@frontgatetickets.com. Please include "Windy City Smokeout - Chicago, IL" in the subject line and your 8-digit Order ID, the last 4 digits of the card used to purchase, the telephone number listed on your order and a brief summary of your issue in the body of your email.

    If you bought a ticket on a third-party sites (StubHub, Vivid Seats, Eventbrite, etc.), please reach out to that site directly with any questions or issues. We cannot confirm or access any ticket information for purchases made on third-party sites.

    Reach out to wcsmokeout@lettuce.com for all other questions.

  • You can change your shipping address by signing into your FrontGate Tickets account, selecting "Order History", and finding your order. Once you've selected your order, select "View Order Detail" and scroll down to the bottom of the page. Select "Edit" next to "Shipping Address", update the address, and then select "Save". You will receive green text confirming your address update, as well as an email confirmation.

    Please note - you cannot change the address once orders start to ship. There will be an email sent out prior to that happening, reminding everyone to check and confirm their shipping address.

    Click here for instructions on updating your shipping address!

  • Do NOT purchase tickets from other third-party sites or people. They are not authorized sellers and we cannot guarantee the legitimacy of tickets. To be safe, you should only purchase through our website or the TicketMaster Verified Ticket Exchange.

    Ticketmaster Verified Ticket Exchange

  • VIP
    - Elevated and Shaded Viewing Areas
    - Air conditioned bathrooms
    - Access to private cash bars
    - Complimentary mobile charging stations
    - Official Windy City Smokeout Welcome gift

    Platinum
    - Deluxe Climate Controlled Upper Deck and Shaded Viewing Areas
    - Stage Pit Viewing Access
    - Top shelf beer/wine/co*cktails included
    - VIP parking access with golf cart service to and from festival grounds
    - Air conditioned bathrooms
    - $25 BBQ Bucks preloaded onto wristbands
    - Curated BBQ service in private dining area

  • Tickets cover admission to the festival. All food and drink are an additional cost. Vendors sell the bulk of their items for around $8 - $13 and side items for around $6 - 7.

  • Children 10 and under will be admitted at no charge (excluding the VIP and Platinum sections). Any guest accompanying a child in the VIP or Platinum section must purchase a ticket for that child.

  • Thank you for your interest in booking a cabana. Please reach out to our special events team windycitysmokeoutevents@lettuce.com for pricing and details.

    Send a note to our cabana team.

  • Wristbands are mailed a few weeks prior to the festival. Our ticketing provider, FrontGate, will provide an email with tracking information (including a link) that will have the most up-to-date information on your order.

  • If you received a damaged wristband in the mail, please hold on to the wristband to exchange at Will Call prior to entering the festival grounds.

  • Yes, you can exit and re-enter as long as your wristband stays on.

  • To pick up wristbands at will call, please provide the confirmation number and a photo ID matching the name on the wristband, or a photo ID matching the name on the wristband.

  • You can check our Verified Ticketmaster Exchange Resale site, as we suggest that people looking to sell their tickets use this site instead of any other 3rd party vendors:

    https://www.ticketexchangebyticketmaster.com/seg246/windy-city-smokeout-tickets/event/31853

    Please note that BBQ Brunch tickets cannot be sold on our Verified Ticketmaster Exchange Resale site.

Wristband Registration

  • Head to the link below and follow the instructions!

    Wristband Registration

  • For questions about registering for Smokeout Cashless, please reach out to support@bestringpos.com.

    For questions about registering for Smokeout Cashless, please reach out to support@bestringpos.com.

  • Yes, your wristband is your ticket and will need to be worn to be admitted to the festival.

  • Yes, we are a cashless event. You can add funds to your wristband for food and drink purchases. We also accept credit cards, debit cards, and Apple Pay.

  • Although wristband registration is not required, we recommend registering your wristband in advance for easier use when purchasing food or drinks at the festival.

    wristband registration

Vendor Inquiries

  • Thank you for your interest in participating at the Windy City Smokeout! Although we are full for the 2024 event, please look out for our 2025 festival application on this page later this year to officially apply.

  • Thank you for your interest in participating at the Windy City Smokeout! Although we are full for the 2024 event, please look out for our 2025 festival application on this page later this year to officially apply.

  • Please reach out to Megan at megan@pageonepublicrelations.com and Natalie at natalie@pageonepublicrelations.com.

What’s Allowed and What’s Prohibited

ALL bags and purses must be 10” x 6” x 2“ or under, with limited exceptions of medical & diaper bags. To speed up entry, leave your bags and purses at home.

  • - Small clutches and purses (max size: 10” x 6” x 2”)
    - Limited exceptions for medical bags & diaper bags
    - EMPTY reusable water bottles and hydration packs, and plastic, or aluminum water bottles
    - Strollers
    - Cameras (basic point and shoot consumer-grade cameras) without detachable lenses and other accessories
    - Sunscreen in non-aerosol containers is allowed in the size of 3.4 ounces or less

  • - Coolers
    - Outside food and drink
    - Large bags (over 10" x 6" x 2")
    - Lawn/folding chairs
    - Aerosol containers, including sunscreen and personal beauty products (NOTE: Sunscreen in non-aerosol containers is allowed in the size of 3.4 ounces or less)
    - Professional audio recording equipment
    - Professional cameras and professional recording (photo, video, audio) equipment (NO large professional detachable zoom lenses, stands, monopods, tripods, attachment sticks (selfie sticks) or other commercial equipment
    - Unmanned Aircraft Systems (“Drones”) and remote controlled devices
    - Glass containers of any kind
    - Firearms, knives or weapons of any kind
    - Fireworks, explosives or smoke bombs
    - Illegal and Illicit substances of any kind
    - Airhorns or other distracting noisemakers
    - Umbrellas
    - Flag poles, staffs or sticks
    - Pets (except service animals to aid persons with disabilities)
    - Laser pointers or pens
    - Skateboards, scooters, bicycles, wagons, carts or any personal motorized vehicles
    - Tents, canopies, or shade structures of any kind
    - Unauthorized/unlicensed vendors are not allowed. No unauthorized solicitation and materials including handbills, flyers, stickers, beach balls, giveaways, samples, etc.
    - No bike chains, bike locks, or wallet chains (that exceed 12” in length & 1” in width)
    - Costumes or masks, which obscure or cover one’s face(safety face masks, such as surgical & N95s are acceptable)
    - Clothing or signage with offensive or vulgar language or blocks attendees view of entertainment
    - Any other items deemed dangerous or inappropriate
    - Anything over 10” x 6” x 2” (with the limited exception of medical & diaper bags)

Hours/Location/Box Office

  • Thursday: 2:00 pm - 10:00 pm
    Friday: 2:00 pm - 10:00 pm
    Saturday: 1:00 pm - 10:00 pm
    Sunday: 1:00 pm - 10:00 pm

  • Yes, off-site wristband pick up will be available at the following locations:

    Monday, July 8 • 1:00 PM - 6:00 PM at Happy Camper Old Town

    Tuesday, July 9 • 1:00 PM - 6:00 PM at Bub City River North

  • Thursday, July 11: 10:00 am - 9:00 pm
    Friday, July 12: 12:30 pm - 9:00 pm
    Saturday, July 13: 12:30 pm - 9:00 pm
    Sunday, July 14: 12:30 pm - 8:00 pm

  • The Box Office will be located at the intersection of Madison Street and Wood Street in Chicago, just outside the main entrance to the festival.

How To Get Here

  • The festival will take place in United Center Parking Lot C, located at 1901 West Madison St. Chicago, IL 60612.

  • The entrance is located at Madison and Wood.

  • We recommend staying at a hotel in the West Loop, the downtown Loop, or River North neighborhoods. Outside of hotels, there are many Airbnb options throughout the city as well.

  • All rideshares will pick up and drop off in Lot E located at Madison and Wood in the United Center's Uber Lot.

  • Yes, but we suggest considering rideshare options before public transportation.

  • We recommend using public transportation or a rideshare service. There is an Uber lot located in Lot E. There is no public parking on-site, but we recommend using SpotHero in advance to find nearby parking.

Health and Safety

The safety of our guests, staff, etc. is of paramount importance to the Windy City Smokeout. View our full safety policy.

  • First aid will be located near the main entrance on the south side of Madison.

  • Restrooms are located throughout the festival. Our VIP and Platinum Decks have their own bathroom access.

  • Yes, the Windy City Smokeout works closely with the City of Chicago Police Department in addition to our internal security team.

  • Yes, all service animals are permitted on festival grounds.

  • There will be a tented area directly behind (South) of our Medical Tent. The Medical Tent is located on Madison Street, just past our gates/entry.

Accessibility

  • Seating, parking, and restrooms to accommodate guests with disabilities will be available. ADA guests may bring one designated companion guest into the ADA section. All guests in the accessible seating area must have a paid ticket. Service animals are permitted. If you have questions regarding specific accommodations, please contact us at wcsmokeout@lettuce.com.

    Email us your ADA Questions.

  • The United Center does not provide wheelchairs, but you are welcome to bring your own.

Weather

  • The festival will go on as planned rain or shine. In the event of severe weather, festival goers will be evacuated. Please note that we do not offer refunds of any kind. We recommend purchasing ticket insurance at check out.

Lost and Found

  • Lost and found is located at Will Call. Post-festival, items will be brought to Bub City (River North location), and held for two weeks post-festival.

  • Email us at wcsmokeout@lettuce.com, or call the Bub City (River North location) at 312-610-4200.

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